Ordering and shipping

Do you ship to all countries in the world?

Yes we do, however there are some restricted countries due to US Government restrictions on certain electronic parts.

In some cases we can not ship to certain countries, due to the acceptance of credit card payment.

Please notify us if you experience this kind of problems when using our shop. We are using Cardgate – a well known Dutch payment clearing house – for our payment handling. If an order is refused, due to this system, we accept such orders by prepayment on our bank account. A pro-forma Invoice will be sent to you with our banking details in order to fulfil your request for products. We also welcome this way of payment if you are hesitating to use your credit card for internet based payments.

How do you ship?

We ship our products using UPS international courier service or PostNL (Dutch Post). You can choose between different shipping methods, like overnight courier service, the quickest but expensive way to receive your order within a few days by UPS/DHL or standard service by PostNL which normally takes between 8 and 14 days but due to extra security measures it might take much longer. (See also extra information on shipping.) UPS/DHL shipments can be tracked using the tracking service option on the UPS site: www.ups.com, or on the DHL website: www.dhl.com

Can I pick-up ordered products from your warehouse?

Preferably not. Since our shipping process is fully automated, we prefer to ship via the standard method like UPS and PostNL.

What kind of payment do you accept?

We accept most creditcards, direct payment to our bank, bankwire, T/T etc. and PayPal. We do not accept personal checks. Please look for all payment possibilities in your shopping basket on our website.

Can I buy gauges as a kit?

We don’t sell gauge kits anymore. However, since our prices for the General USB Gauges have been lowered, it’s not necessary anymore to buy the kits. Better have them built and tested by us.

Can I still buy CCU controllers and instruments?

It is no longer possible to buy new CCU controllers or CCU based instruments. It is however still possible to buy spare parts or repairs for excising customers with CCU products.

What happends exactly after ordering

This depends on the product you have purchased. Some products are in stock and will be packed directly. Other products are made on order. It will take about 10 business days to ship your order if some products are made on order.

Building your cockpit

Do I need an USB powered HUB and what are the requirements?

It is highly recommended to use a Powered USB hub. Especially for the complex gauges.

Do TRC SimKits products conflict with other hardware?

In principle, all TRC SimKits hardware works fine together with hardware from other manufacturers. There is only one exception. In case the TRC hardware writes values back to Flight Simulator and other hardware does the same, there will be a conflict. Examples are: adjustment of the heading bug, adjustment of the compass rings of the VOR’s and ADF and eventually the pressure scale of the Altimeter. If you are uncertain please contact us and describe your hardware. We will check if there are know issues.

Do you have an SDK available?

Yes, we have an SDK available. On this page you can download the SDK for our USB Instruments and gauges and also the SDK for the older CCU instruments and gauges.

What are the depth dimensions for the gauges?

The depth dimensions for the small and large gauges are measured as if they were built onto a panel. Measured from the back side of the panel and are as follows: Altimeter: 123 mm., ADF: 123 mm., Attitude Indicator: 123 mm., General Instruments: 85 mm., Heading Indicator: 123 mm., Turn Coordinator: 85 mm, VOR1: 95 mm., VOR2: 95 mm.

What are the panel cut out dimensions for the gauges?

The panel cut out dimensions for the large and small instruments can be found on this page.

Which computer system specification do you recommend?

It is notoriously hard to get flight simulation software to run at an reasonable frame rate. Prepar3D is our program of choice. It is still actively developed and has good support for current hardware. We recommend the following hardware baseline: i7 2600k or equivalent cpu. Amd R9 290 4gb or equivalent video card, Windows7 64bit and 8gb ram.

TRC 1000 & Avionics

Does the TRC1000 work with Flight1tech G1000 Student Simulator software?

Yes the TRC1000 has native support for the Flight1tech G1000 Student Simulator Pro software. In fact we highly recommend the use of this. It is one of the very best G1000 simulation programs out there and it has network support, this means it can be installed on a secondary PC offloading the main simulation system.

Do you have panel cut out dimensions for the TRC 1000 units?

Yes, we have panel cut out dimensions available. Please download this pdf file with all cut outs

Can I buy just one MFD or PFD?

Its completely up to you. You can buy the complete set, even with a desktop stand. But you can also buy just one PFD or MFD or the TRC 1000 audio panel.

How can I regulate the light level of the TRC Radio Stack components?

On the TRC Radio Stack controller you will find 3 pins with a jumper placed over them. You can replace this jumper with a 10k potentiometer to regulate the light level.

jumperrscboard

Software

TRCUSBFsLink.exe is reporting an 'unhanded exception' error.

If TRCUSBFsLink.exe reports an ‘unhanded exception’ error after it is started, very likely is the caused by the absence of FSX Service Pack 2. Please make sure FSX Service pack one and two are installed. Download Flight Simulator X Service Pack 1 and Download Flight Simulator X Service Pack 2.

I'm using FS2004 and TRCUSBFsLink.exe and/or USBFSUIPCLink.exe is reporting an 'unhanded exception' error.

Although we have legacy support for FS2004 it does require some special steps to get it working. The software relies on some important system files to be present on the PC system. And these files are only present when FSX service pack 2 is installed. So to get FS2004 working you need to install FSX as well as FSX Service pack one and two. Download Flight Simulator X Service Pack 1 and Download Flight Simulator X Service Pack 2

Can the SimKits instruments be used with other flight simulator software than FS2004/FSX/Prepar3D?

At present we produce drivers for FSX and Prepar3D only. There is legacy support for FS2004 via our older software but this is no longer being worked on and is presented on an ‘As-is’ base. Xplane is officially not supported but with our older software and in combination with a third party plug-in called XPUIPC ‘Which you can get here’ you can get it to work.

Do you support Mac OS?

Right now we have no plans to support Mac OS.

Is Xplane supported?

We don’t ‘officially’ support X-Plane. We do however have work around available. More information can be found on this page.

Gauges and Instruments

I'm having trouble calibrating my USB instruments.

Please make sure your gauge is receiving enough power. A single USB port can power a gauge without problems but if you are using a USB hub with several gauges please make sure you use an external powered USB hub.

I'm having trouble connecting my USB instruments to FSX/Prepar3D.

There are a few essential things you need to have to work with the USB instruments. You need to have FSX service pack one and two installed. You can get FSX Service Pack one here Flight Simulator X Service Pack 1 and Flight Simulator X Service Pack 2. It is also recommended to install FSUIPC and Simconnect. You can get them here: Download FSUIPC and Download Simconnect for FSX

For the ADF Indicator, Altimeter, Heading Indicator, VOR1, VOR2, Wet Compass, Flaps Switch, (Motorized )Trim Wheel, Warning Panel TRC2244, Warning Panel TRC472 and Hobbs Meter use the Software for Complex Gauges. After installation use ‘TRC_Calibration.exe’ to calibrate the instrument. Use ‘TRCUSBFsLink.exe’ to connect to FSX/Prepar3D.

For all other hardware use the Software for General Gauges. Use ‘trc_attitude_calibration.exe’ to calibrate the Attitude Indicator and use ‘trc_turn_calibration.exe’ to calibrate the Turn and Bank indicator. For all other general gauges use ‘USBGaugecalibration.exe’ to calibrate. See the General Gauges guide page 10 and down for more information. Use ‘USBFSXLink.exe’ to connect these instruments to FSX/Prepar3D.

What happens with the attitude indicator when I make a complete roll of 360 degrees or a loop?

The physical limitation of the attitude indicator is 92 degrees to the left and the right. When you would make a 360 degrees roll, the attitude indicator would stop at that point. When the aircraft rolls through and its position is within the other limit, the attitude indicator turns back very quickly (in approx. 1 second or less) and starts functioning normally again.

What happens if the aircraft exceeds the air speed indicator maximum speed, will the instrument be damaged?

The instrument physical movement is limited by software (and finally by hardware when the physical limit would be reached by an accident). It will not be damaged by such action.

What is gauge reaction if I choose a different aircraft in FS2004/FSX/Prepar3D, for example instead of the Cessna 172 Skyhawk a Boeing 737?

The instrument’s movements are limited by the software in the controller. For example the maximum airspeed of the airspeed indicator will be reached quite quickly and will stay there as long as the airspeed is higher than the instrument can show. This is not damaging the instrument.

When an FS2004/FSX/Prepar3D aircraft crashes, what is the reaction of the instruments/panel, does this condition damages the instruments?

The instruments are controlled by a microprocessor. The physical limitations settings for all instruments are saved in a file in your PC. When the values from Flight Simulator would exceed the physical limits, the microprocessor simply does not feed them through to the instruments.

When I set the option of the simulation rate to 128x for example, what is the reaction of the instruments, and when paused, do the instruments freeze too?

The instruments behave exactly as the instruments of FS2004/FSX/Prepar3D would do on your computer screen. They follow the screen movements precisely. So if the instruments on the screen pause, our instruments will do so as well.

The gauge lighting does not work.

The light of the instruments can be controlled via software and/or hardware. See the tab ‘Light settings’ in USBFSXLink.exe and/or the slider in TRCUSBFsLink.exe Or you could also use our USB Light Regulator, this is a light regulator which you can mound in your panel. With this you can always adjust the light level of your instruments. Please see this product page for more information. USB Light Regulator.

I am getting a 'duplicate identifier' error.

This happens when two TRC devices are used both with the same identity. Most TRC device have a few dip-switches on the backside, with these switches you can give each device a unique ID. Please see this document for more information and how to set the ID, starting at page 4.

Other Questions

Can I use my Multi-controller board on a 64 bit system?

No, the multi-controller only works with 32bit Windows versions. If you are using 32bit Windows Vista,7 or 8 you need to give MCCal.exe and MCLink.exe special administrative rights or else calibrations can not be stored. See this page how to set-up administrative rights.

Can I use my CCU instruments on a 64 bit system?

No, you cannot use your CCU instruments on a 64 but system. This is one of the main reasons we switched to USB instruments. Cypress, the manufacturer of the chip used on the CCU, stopped producing the chip and did not develop a version which can be used on 64 bit systems. There is however a possibility to use the instruments while running Microsoft Flight Simulator on a 64 bit system. You can run your instruments on a 32bit system, and run FS2004/FSX on a 64bit system. You can connect the two systems using WideFS.

Can I get support when I have a question?

Absolutely. We welcome all questions. For questions prior to ordering please use our contact form and for support on received products to please use the support ticket area in your account information (this link only works when you are registered and logged in).