How do we use your information?

According to the privacy legislation, we’re required to disclose on what legal grounds we’re able to use your information. We require your information because of the contractual agreements between you and TRC Simulators. For example, in the case of your purchase of a product or your right to warranty. This applies to the following cases:

  • Ordering & pre-orders
  • Delivery
  • Returns & repairs
  • Exchanging products & Second Chance
  • Contact with our sales and support team

Next to this, we can use your information in the case of’ ‘legitimate interest’. This means that we want to provide our customers the most optimal and personalized service possible. We of course keep your privacy in mind at all times. This applies to:

  • Reviews & customer satisfaction research
  • Contact with our saleas and supprt team
  • Visiting the Simkits website
  • Your Simkits Account
  • Newsletter & email
  • Personalized advice
  • Promotions
  • Social media

We could have a legal obligation to use your information. When we suspect fraud, for example. And sometimes you’ve provided us permission to use your information. This is the case when you subscribe to the newsletter. We keep track of this appropriately.

Who can access your information?

We only pass on your information to other parties when this is really necessary for providing you our services. These parties are as follows: delivery partners, product support and payment partners. Our delivery partner has to make sure the order is delivered on the right address. TRC Simulators is obliged to share customer information with government authorities in the case of suspicious situations.

The parties who receive access to your information through us, are only allowed to use it to offer you a service on behalf of TRC Simulators. An exception is when they are responsible for acquiring and protecting your information themselves. Some cookie developers have access to the information which cookies collect on our website. You’ll read more about this in our cookie statement and in the privacy policies of these parties. We never sell your information to third parties.

Where is your information stored?

TRC Simulators saves your information in several databases, and we always use strict safety measures. Your information is mostly saved within the European Union. In the rare case that customer information is passed on to countries outside of the European Union, we’ll ensure that your privacy remains protected in the best way possible.

How long do we save this information?

We don’t save and use your information for longer than necessary. We delete all the data we have of you afterwards. Or we use your anonymous information, because we need specific data for internal analyses and reports. Such as on the value of your order.

Sounds pretty straightforward, but how does this work in practice? We maintain a few time periods, after which we delete your information. You can find them below:

  • We delete inactive customer accounts after 7 years. We only use your anonymous information for internal reporting after this period.
  • The Dutch tax authority requires us to save our administrative paperwork with your invoicing, payment, and order details for 7 years. We only use anonymous information for internal reporting after this period. You’ll also need to save the invoices of your purchases, for when your warranty expires for example.
  • If you have your product repaired or exchanged by TRC Simulators, we’ll save your request and contact details for 7 years. We only use your anonymous information for internal reporting after this period.
  • We store information we need to prevent fraud for a longer period.

What are your rights?

Would you like to access your personal details or receive a copy for free? Or would you like to edit your details, delete or restrict usage, or adjust your email preferences? You can easily do all of this in your Simkits account. Or you can let us know by mail or email. In this way you can object to the usage of your information for marketing purposes, or let us know that you feel your privacy weighs more heavily than our interests. We’ll review the situation in this case.

How to unsubscribe from the newsletter?

You can do this through the link at the bottom of the newsletter itself.

Who’s responsible for your information?

TRC Simulators b.v. is responsible for your information.

Our address is:
Kolk 4
4241TJ Arkel
The Netherlands
Phone: +31 183 562522

KvK (Chamber of Commerce) number: 24294509
VAT identification number: NL808447099B01


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